Refunds & Returns

Please reach out to us within 7 DAYS from from the receipt of your order.

017-DAY POLICY

To be eligible for our 7-DAY POLICY, the following has to be noted:

  1. Your concerns are raised to us within 7 DAYS of receiving your order.
  2. The items are in their original condition and have not been used.
  3. The QC tag for shoes or sticker for clothing should still be attached as it was received. 

IMPORTANT: Our customer service team is not liable to provide assistance for any issues raised beyond the 7 DAYS timeframe.

We may allow refunds or replacements at the discretion of our customer service team based on the issue that the customer has reported. We take each issue on a case-by-case basis to ensure that we fully understand the situation and can provide the best possible resolution.


To help us assess the issue, we kindly request that customers provide clear pictures and/or videos of the problem they are facing.

02FOR AN ELIGIBLE REFUND/REPLACEMENT

We would like to emphasize that all refunds/replacements are subject to the discretion of our customer service team. This means that your item(s) can only be eligible for return if our team has granted approval based on the issue reported. We take each issue on a case-by-case basis to ensure that we can provide the best possible solution for our customers.

The following are the usual scenarios that we may allow a refund/replacement:

  • Defective item: The item was received in a defective state, such as tears, obvious stains, dented, etc.
  • Wrong item: The item received was not the item ordered. This includes wrong size, color, model, etc.

It’s important to highlight that we conduct rigorous quality checks and document each shipment with parcel photos. Any misleading claims will not be addressed.

03HOW TO SUBMIT A DISPUTE?

Submit a ticket request on our website and be as detailed as possible while filling in the information.

 

After submission, allow our customer service team up to 48 hours to review your concerns and provide the best solution.

We highly recommend providing a clear and concise description of your concerns, accompanied by supporting documents like photos/videos. This expedites our team’s review process, ensuring a faster resolution to address and resolve your concerns effectively.

04NO RETURNS POLICY

Once sold, items are considered final sale, with exceptions only for specific issues like defects or wrong items received, as stated above. Regrettably, returns for reasons such as ordering the wrong size or desiring a different color/model cannot be accommodated. We appreciate your understanding in this matter.

We regret any inconvenience, but we do not accept returns due to the intricacies of the UA industry and potential customs complications.

Our own shipping process utilizes special routes for order dispatch. Unfortunately, customers lack access to these specialized routes, posing a risk of customs confiscation for returned items.